Very poor service from Debt Care .

I'm writing to express my extreme disappointment in the service I've received from your Debt Care. Yesterday, I requested an updated statement of the accounts I've paid off, and instead of assisting me, the agent suddenly suspended my service without any prior warning or consultation. This lack of communication and care for clients is unacceptable. I feel my concerns aren't being taken seriously, and it seems like my business isn't valued.