No support, no comms, very disappointing.

I joined Debt Clear to help me with loan and visa repayments in Nov 2023. All was going ok, now for the last few months, the bank has been taking automatic repayments straight from my account again, clearing my account at the end of the month and leaving nothing for my few direct debits or for my payment to Debt Clear itself. All emails have been completely ignored. I tried calling Debt Clear, the line was SO noisy, I wasn't sure she could even hear me. Then without another word I was put through to the rating section, which obviously received a 1. I have sent a request to cancel my agreement and any experience with Debt Clear. Very disappointed.