VERY DISSAPOINTED

I have struggled for 2 years to get answers from this company. I have been placed under debt review for I don't know which reason I have not signed any papers or anything. My ID was ****** at a point I did send the relevant documents as requested as proof and all that was said they will get back to me. This is affecting my credit which is very unfair and causing problems. I want assistance please and this rectified.