******** practice against consumer Act

I have made an enquiry on 6ht December 2023 for debt review with Debt Sage telephonically , l have spoken to an employee named Phumeza who l advised that l am not fami**** with debt review so l am only enquiring. The information that Phumeza were provided on my creditors listed were incorrect to which l advised her as all account weren`t reflected. Phumeza advised that will check on her end and get back to me regarding the creditors that are missing.

l queried on the call recording that l am only making an enquiry to which l asked Phumeza if l am being signed up for the service as l am only enquiring which she confirmed that l am not until i give the go ahead.

Phumeza and i have been communicating via WhatsApp for a few days as she were locating all accounts listed on my credit history. On the 13th of December she manage to pick up all accounts and given me a quotation of R15 000 to which l haven`t agreed.

On the same day, Phumeza advised that she has to cancel the application and l should contact her when l am ready.

On the 24th January 2024, I have been notified by a creditor that l am flagged on debt review.

Please can this be fixed ASAP as l haven`t agreed.

Contact number: 065 029 5895

Thanks,