Pass Debt Solution SA

I have been contacted by Debt Solution SA in the covid time and I considered it and completed the forms but just after that I decided not to go under debt counselling and asked them to cancel but on my credit report It shows that I am under debt counselling and after mails and trying to contact them and even completing the call back on their website I am still not getting a response to get that removed from my name. This is already and I have this on my name since 2020.