Worse Off After Debt Review: No Salary Access, Broken Promises & No Communication

I am extremely dissatisfied with the service I have received from DebtBusters, specifically consultant Simamkele Booi and her team.

On 20 April 2026, I had a telephonic consultation where I was given clear assurances regarding what my expected repayment would be under debt review. This was discussed in detail and confirmed multiple times, and it ultimately influenced my decision to proceed.

However, on 27 April 2026, I received a payment schedule that was completely inconsistent with what had been discussed. I immediately raised this discrepancy, but since then I have been unable to get any meaningful response.

For nearly two weeks, I have: - Sent multiple emails with no reply - Called daily with no success reaching the consultant - Been promised call-backs from both Simamkele Booi and team leader Lebogang Mzimkulu, which never materialised

During this same period, my bank overdraft facility was cancelled and my salary was fully set off against the outstanding balance. This has left me with no access to funds whatsoever.

Despite being assured that an urgent refund request would be handled with priority, I have had to escalate the matter myself just to get any movement. As things stand, it has now been almost two weeks and I am still without access to my salary.

This has placed me and my family in an extremely vulnerable position. I am currently unable to cover basic necessities such as food and transport, and I am, quite frankly, worse off now than I was before entering this process.

What is most concerning is how quickly commitments are secured during the initial engagement, with what now appears to be over-promising, only for the level of service and communication to drop off completely once you have committed. This is particularly troubling given that clients entering debt review are already in financially vulnerable situations and rely heavily on accurate advice and responsible guidance.

I expected professionalism, transparency, and support through what is a serious legal and financial process. Instead, I have experienced poor communication, unfulfilled commitments, and a complete lack of urgency in a situation that has had severe real-world consequences.

I would strongly urge DebtBusters to urgently review this matter and how cases like mine are being handled.