RB
RoaL B
Active since Nov 2012
4
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Reviews
4 reviews2 weeks ago
Worse Off After Debt Review: No Salary Access, Broken Promises & No Communication
I am extremely dissatisfied with the service I have received from DebtBusters, specifically consultant Simamkele Booi and her team. On 20 April 2026, I had a telephonic consultation where I was given clear assurances regarding what my expected repayment would be under debt review. This was discussed in detail and confirmed multiple times, and it ultimately influenced my decision to proceed. However, on 27 April 2026, I received a payment schedule that was completely inconsistent with what had been discussed. I immediately raised this discrepancy, but since then I have been unable to get any meaningful response. For nearly two weeks, I have: - Sent multiple emails with no reply - Called daily with no success reaching the consultant - Been promised call-backs from both Simamkele Booi and team leader Lebogang Mzimkulu, which never materialised During this same period, my bank overdraft facility was cancelled and my salary was fully set off against the outstanding balance. This has left me with no access to funds whatsoever. Despite being assured that an urgent refund request would be handled with priority, I have had to escalate the matter myself just to get any movement. As things stand, it has now been almost two weeks and I am still without access to my salary. This has placed me and my family in an extremely vulnerable position. I am currently unable to cover basic necessities such as food and transport, and I am, quite frankly, worse off now than I was before entering this process. What is most concerning is how quickly commitments are secured during the initial engagement, with what now appears to be over-promising, only for the level of service and communication to drop off completely once you have committed. This is particularly troubling given that clients entering debt review are already in financially vulnerable situations and rely heavily on accurate advice and responsible guidance. I expected professionalism, transparency, and support through what is a serious legal and financial process. Instead, I have experienced poor communication, unfulfilled commitments, and a complete lack of urgency in a situation that has had severe real-world consequences. I would strongly urge DebtBusters to urgently review this matter and how cases like mine are being handled.
15 replies
55 months ago
3rd Party Claims Unreachable, no communication, no updates
Dealing with Momentum Insure's 3rd party/legal claims department is almost impossible. The consultant working on this claim is never available telephonically, and even when leaving a message with your message centre, I never receive a response. Email correspondence is ignored and never responded to. Its been nearly 2 months since my father in law's vehicle was rendered unusable due to your clients's negligence. Its a total loss for him, yet Momentum continues to drag their heals in this matter. We have submitted all required documentation, are able to produce a witness to the incident, yet it seems like Momentum are doing all they can to dismiss this claim just by their complete silence and unwillingness to communicate.
71 replies
84 months ago
Delay in promised "quick service"
I'm very disappointed at the slow service experienced with Getbucks. The whole process took over a week. Their website states "We've built our application process with you in mind. Our world class systems allow quick turnaround on your application and your bucks will be available within minutes". However this is not the case. I needed access to funds urgently, and thought that the service they were offering would be ideal. With the funds yet to be paid out, Its left a bitter taste in my mouth as I was really hoping that Getbucks would provide a solution to my problem. Really hope that this issue can be resolved asap, as it would restore some faith in your brand
274 replies
103 months ago
Numerous Credit Enquiries Against My Profile
I applied for a new service via Telkom's Online Portal on 18/09/2017. I also spoke to an agent telephonically regarding the application a few days later. The outcome of the application was that i was declined due to credit bereau information. I have subsequently obtained my credit report via Experian & was alarmed to discover that Telkom had made over 20 credit enquiries against my profile in 1 day (18/09/2017) This is alarming because multiple credit enquiries in a short space of time negatively impacts one's credit score. I have since contacted Experian and was advised to take the matter up directly with Telkom. After numerous attempts to contact the relevant department at Telkom & being sent from pillar to post by your sales & customer service call centres, nobody was able to assist me in this matter. There is no direct lines to Telkom's credit/credit vetting department and even the call centre agents i was able to speak to could transfer me or even contact the department either, which is equally frustrating & which has lead me to this channel. I would appreciate some sort of reply & assistance in this matter, failing which i would have no other alternative than to take this up with the NCR & Credit Ombudsman.
79 replies
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4 (100%)