Furious Beyond

Beyond furious... Feeling ****med. So we have been signed up with them since 2023. Paid every month and then made agreement to make partial payment for December 2023 but paid it up to date within 3 months after. Few days ago my husband contacted them to ask howcome the debt is not even closed to being settled as we are supposed to be done in march 2027. For them only to reply this morning stating few accounts has been terminated without our knowledge and the amounts balances is far different to the monthly statement balance. For all these years where have our money really been going to. This is unacceptable