DebtSafe / ADCAP

What an absolute joke. Parts are working very well, other parts not so much. Let me start from the beginning. Due to circumstances not accomodated for, I was forced to bite thw buller and went for debt counselling. As a walk in-client I was mer by the receptionist, and a debt counseler. They where extremely helpful and generally polot and respectful. I submitted the relevant documentation and went under 'debt review'. The account was handed over to the Distribution part and the Relationship Manager. I had a couple of interactions directly with the RM, regarding available cashflow as the process is obviously a negotiation between the creditors and the company (supposedly on my behalf). It costed me some money to urgently get some documents to them, after they sent me the documents. I submitted it, and was informed but thats not what they need. They resubmitted new documents, which I ended up to put on a overnight courier 'because urgency, and time sensitif' due to the upcoming courtcase that is suppose to provide a court order on how much I have to pay. Now this was well over 5 months ago. And guess what, no feedback, no communication. Only silence. I also asked for some feedback regarding lawyers contacting me regarding outstanding debts, and asked for feedback on the situation. As far as I am aware, the negotiantion is between the Debt review company, and the creditors. Now I have to answer directly to the laywers because they get no response from the RM as to account status, also I dont get any feedback from the RM. This is absolutely unprofessional and unjust, as they are suppose to handle the matters on my behalf. This is now after when you go under review, they dont pay anyone anything for three consecutive months because that payments are their "laywer fees" to manage the account. So you end up with a massive shortfall and cant change companies, because they will do the same. You cant cancel because you will end up with lawsuites. And you cant get any information of how things are standing. This is absolutely the best thieving **** ever. What a unproffesional bunch it turns out to be.