Nice from far but far from nice

Our experiences started off well. We were urged to post a positive review which we did at the time. Shortly after this we noticed the floor wasn't sealed properly. And this after the second time they came back to patch. Our floors were checked and we were told they had to remove our tiles to avoid any cracking otherwise they would not give us a warranty. A couple of months later the floors are cracked every where and now we are told there is nothing that can be done to fix the issue aside from putting an epoxy coat over the damaged floor to prevent further cracking. If they redo the floors it will crack again. Surely this shouldve been noted upon assessment of the job We would never have gone ahead had we known this would be the outcome. So much for the 5 year warranty. We were offered this service as well as a coating over a new piece of floor free of charge. The extra piece has never been done, they have avoided messages, not come back at the promised times. The outside section was done when it was obviously about to rain and thus the floors and the finish were damaged and patched terribly. Always stories about being out of the country or province or waiting for material or applicators. So now a year later we are sitting with patchy, ugly, cracked floors and not a single care to contact us.