Review ofDecofurn Factory Shop
Decofurn Factory Shop
1.4|172 reviews
MM
Mpho M
1 reviews | Active since Member
10 Mar 2026, 13:28
Poor quality of sleeper couch bought from Decofurn
Decofurn Amorosa I bought the sleeper couch on Saturday 28th February 2025 afternoon. I only managed to assemble it later Sunday afternoon. I realized the poor quality of the sleeper coach after assembling it to test it out. I told myself I will return it the following weekend because of my work commitment. I returned the poor quality sleeper couch on the morning of Sunday the 8 March 2026 at around 10am. I explained to the manager, Mr Dion...., the manager on duty, that I could not return the couch within 7 days as I was working and the only chance I had was today. He told me he can't exchange the couch because 7 days has passed and now the couch kicks the warranty process.
Poor quality of the couch: 1. The sponges are not aligned as per what I saw on the display when I decided to buy it. 2. The one side of the back rest support part of the couch is not as sturdy as the other side.
What was disappointing about what I expected when I explained the issue the Mr Dion was that he seemed not to be interested on my explanation but emphasizes the 7 day policy
I have submitted the email the same day to inform Decofurn about the couch. What an experience, I will never buy anything from these guys again after this poor after sales experience.
I had to wait another 30min as the manager lost my invoice. He did not know where he put it.
On the 10th March, I called Decofurn, to enquire about the couch, they said someone will call me. I am still waiting
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Mpho M's updateReviewer Update
11 Mar 2026, 07:44Followups not bearing any fruit with my matter. I followed up on my couch on the 11th March by calling Decofurn, a lady picked up and told me that someone will call me back to give me feedback as Dion was off. I told the lady I got an email yesterday from Dion saying that he is waiting for the warranty guys to update him about the couch. I asked her if she can contact the warranty guys to get an update, but she said she could not contact them. Essentially saying I must rely on Dion's update. It looks like Dion can't do anything other than wait for the warranty guys to come back to him about progress. I feel so helpless and regret ever going to buy from this store. There is no urgency on their sidle to resolve this matter.
I asked the lady's name and surname but she said they are not allowed to give their names because it's company policy.
I asked the lady's name and surname but she said they are not allowed to give their names because it's company policy.
MM
Mpho M's update11 Mar 2026, 07:44
Reviewer Update
Followups not bearing any fruit with my matter. I followed up on my couch on the 11th March by calling Decofurn, a lady picked up and told me that someone will call me back to give me feedback as Dion was off. I told the lady I got an email yesterday from Dion saying that he is waiting for the warranty guys to update him about the couch. I asked her if she can contact the warranty guys to get an update, but she said she could not contact them. Essentially saying I must rely on Dion's update. It looks like Dion can't do anything other than wait for the warranty guys to come back to him about progress. I feel so helpless and regret ever going to buy from this store. There is no urgency on their sidle to resolve this matter.
I asked the lady's name and surname but she said they are not allowed to give their names because it's company policy.
I asked the lady's name and surname but she said they are not allowed to give their names because it's company policy.