Unable to provide service. Still waiting for refund

Been a disaster from the start. The first attempt at flooring our lounge and pantry failed, the product cracked and was discoloured. The second attempt also failed, leaving unsightly borders around the edging. Unreliable, unprofessional, untidy and unreachable. The staff are uninterested and rude. Really had our patience tested. 3.5months later, we are still sitting with an incomplete and unsightly floor. We were offered a refund which we decided to accept, but no response or refund to date. Shocking experience! Very disappointed. We would like to move forward and appoint a different company to lay a new floor and go through the entire process again, if only we could get our refund.