Be very careful when buying from decortex. If you cancel the order they'll refuse to refund you and the service is the worst

I ordered couches from decortex in June 2021 via bidorbuy. I wrote my specifications on how I wanted them to be but they were not made according to my specifications, Akash said I wrote 'playing side' instead of 'laying side'. As a seller in that case you should contact the buyer for clarity as clearly that's a typo bcoz a couch has no playing side. Regardless I was still willing to receive the order. I sent a message asking about delivery on 11th August and until 25th they were still not delivered. On 25th I cancelled the order, and the bidorbuy consultant also sent messages to decortex about the cancellation. Days later they call about deliver and I told them I have cancelled the order. When I was sending messages a couple of times about deliver even bidorbuy consultant sent some decortex was not responding, which means if I get problems with the product post delivery I'll never get any service from them. Today is 20 January decortex has still not refunded me my money and worse of it all bidorbuy has failed to get me my refund even though I ordered and paid through them on their platform. If it was takealot or snatcher I would have received my refund long time ago.