Deeghuys does not take returns on faulty products and also does not get back to their cutomers.

After having bought the chocolate croissants and croissants a number of times before, I bought a pack of each in Somerset West. However this time they did not rise under the wet cloth after 7 hours and when I baked them they still came out tiny and stodgy and unedible. I emailed Deeghuys head office with no response. I then went to the Deeghuys branch where I bought them, being Somerset West, giving them the leftover frozen ones, plus a baked one. The one lady was friendly and checked the batch numbers and said they were from the same batch so perhaps an ingredient had been left out. The other woman interrupted and told me they do not accept returns as they are foodstuffs. At that time I had not even discussed a refund with them, I was telling them what the problem was. So we can buy the biggest rubbish from them and they won't give a refund. I said I just want it looked into as I like the product but will not buy it again until it is sorted out. They took my details and promised to get back to me. I expected a refund after they had looked into it but the very least I expected was a courtesy call after having spent money on items that are absolutely useless, plus my time and money and effort to report it to them. Its been a number of weeks. Its not like I bought it buy mistake and tried to return it - the product was useless and they could see this and they have continued to sell it without even getting back to me. I am really annoyed that after losing money due to their faulty product, they could not even phone or email me to explain what happened.