Defy Appliances
2.5|4,852 reviews
Responds in 53 hours 17 min
SB
Siyanda B
1 reviews | Active since Member
05 May 2026, 14:34
Defy sucks and over a thousand on my family members are no longer going to buy their products
Defy always blames customers for their microwaves or other appliances to stop working like we are responsible for them not to full proof their appliances not to be infested by insects. I stay in a place that is fumed every month but instead of fixing the thing they chose to blame me..like what did I I do wrong ? As a result, I’ve informed all my family we no longer buying their products cz other brands fix things without making excuses
Helpful (0)
Replies (2)0
Replies (2)Defy Appliances's replyOfficial
06 May 2026, 06:28Good day Siyanda Buyana,
We regret that our previous communication made you feel blamed. While insect-related damage can affect internal components and may fall outside warranty coverage, we understand your concerns about product durability and service support.
Kindly refer to your user manual for more information on warranty terms and conditions.
Warm regards,
Defy Customer Care
We regret that our previous communication made you feel blamed. While insect-related damage can affect internal components and may fall outside warranty coverage, we understand your concerns about product durability and service support.
Kindly refer to your user manual for more information on warranty terms and conditions.
Warm regards,
Defy Customer Care
Best regards,
Defy Appliances's reply06 May 2026, 06:28
Official
Good day Siyanda Buyana,
We regret that our previous communication made you feel blamed. While insect-related damage can affect internal components and may fall outside warranty coverage, we understand your concerns about product durability and service support.
Kindly refer to your user manual for more information on warranty terms and conditions.
Warm regards,
Defy Customer Care
We regret that our previous communication made you feel blamed. While insect-related damage can affect internal components and may fall outside warranty coverage, we understand your concerns about product durability and service support.
Kindly refer to your user manual for more information on warranty terms and conditions.
Warm regards,
Defy Customer Care
Best regards,
SB
Siyanda B's updateReviewer Update
06 May 2026, 16:49It doesn’t matter as I said..other companies dnt hide behind that so no longer suggesting your brand to any of my family and friends
SB
Siyanda B's update06 May 2026, 16:49
Reviewer Update
It doesn’t matter as I said..other companies dnt hide behind that so no longer suggesting your brand to any of my family and friends