Please help us as we still have no fridge working and have not received any service from Defy or HIFI Corp

Item: Defy Appliances
Rating: 1
Author: Sonja H

I purchased a Defy C300 model fridge, which comes with a two-year warranty plus an additional three years of extended warranty. However, Defy is now claiming that we have an outdated booklet and that the warranty is no longer valid. Furthermore, we are being sent back and forth between Hi-Fi Corp and Defy. After seven weeks, we still have not received any proper service from either company.

Helpful (0)

Replies (2)

Defy Appliances's replyOfficial

27 May 2026, 14:16

Good day Sonja Hollander,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.

Warm Regards,Defy Customer Care

Best regards,

Defy Appliances's reply27 May 2026, 14:16

Official

Best regards,

Defy Appliances's replyOfficial

28 May 2026, 08:20

Good day Sonja Hollander,

Kindly see feedback received.
Tried calling the client and the call gets cut.

Warm Regards,
Defy Customer Care

Best regards,

Defy Appliances's reply28 May 2026, 08:20

Official

Good day Sonja Hollander,

Kindly see feedback received.
Tried calling the client and the call gets cut.

Warm Regards,
Defy Customer Care

Best regards,

Please help us as we still have no fridge working and have not received any service from Defy or HIFI Corp

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