La Rosa spa n BNB

The owner Deirdre of La Rosa spa is an unprofessional person,she advertises specials which they cannot commit too.I booked a spa appointment for my bday foe my family cause she had a special on 4 ppl for R400, she insisted payment needs to be done .i paid the full price then she says you qualify for a 2hr package for 4 ppl and they will charge me R150 more.I paid it thinking my family would enjoy it .I was booked for Sunday 3pm, she messages me say they had a break in ay the spa and if i could the appointment which i said ok too.Too date i have been messages her we did not get our appointment.She ****s people to get rich quick and never delivers the service u pay for.I am so disappointed 😔