DELL - Worst support ever

I had the worst experience with an expensive monitor I purchased. The rear cover was loose when I opened packaging, I took a photo (dated on the day of delivery) and popped the cover back in - thinking nothing. 2 weeks later I moved the monitor to plug in another hdmi cable and noticed the cover plate for the stand is damaged and a ***** was missing. I only requested a new cover plate & the missing ***** as the monitors works well. Contacted Dell and after 3 weeks of back & forth they said I "intentionally" damaged the item and that my claim is rejected because I only reported it 2 weeks later, despite me sending them dated pics of the loose rear cover of the monitor. WORST service I have received from an internationally reputable brand. Stay Away - will never purchase from them again