New laptop turned to be refurbished

I bought a new Dell for R14999 on the 2nd December 2025. 7 days later the laptop aircon is heavy and making noise. When pressing a shift key and " it doesnt work the first time you need to do it agian then it makes it double. When you touch the side cover of the screen is cracking like it was not put together correctly . The mouse control on the eft is loose. I then called Dell support the guy I spoke to said its a DOA meaning dead on delivery. He called me to call support. I did do that and am guy sat on the phone with ne trying to sort out this problem for 3hrs mind you I am a consultant I grt paid for hrs. The guy couldnt fix it. I sent the message to the guy who advised it was DOA. Subsequently I keep getting messages from the whats app asking me.what is the problem I think its automated. 3 days later after I spoke to a technician who failed to fix the issue another tech guy called told me he will bring the parts. Imagine a new laptop that needs parts. I believe they sold me a refurbished laptop. I need to go to ombudsman fight for my money. I bought this thinking its a icore 7 and its slow too.

So Dell take me for a fool seriously.