Delta Airlines Doesn’t Care

Delta Airlines really don’t give a ****. Flew from Atlanta to Johannesburg on 27 November 2024 having booked our seats many months before flying so that my wife and 2 daughters could sit together in a row. The day before flight Delta reallocated ourseats and we were split up. I need to add that I’m a tall guy and always book an aisle seat to get in and out easily. In there infinite wisdom they gave us a window and middle seat together, then another in the middle of the middle 3 seats and another middle seat a few rows forward. I immediately contacted them via their messaging service and after 15 minutes of communicating with an agent she said she couldn’t help and I should speak to the gate agent. On the morning of our flight I again called their 800 number and again was told their error would be fixed by the gate agent just before boarding. Then at baggage drop I again queried this and the lady said the gate agent will fix this. I approached David at the gate to ask for help and he started off with a seriously poor attitude and said he couldn’t and wouldn’t do anything. When I expressed my dissatisfaction he basically threatened to pull us off the plane if I didn’t move away. I continued to express my frustration and his attitude got worse. At no point did he even check on their system if he could put us back in our previously booked seats despite me showing him my confirmation email. His answer was that all other Delta staff had been lying and had passed the problem onto the gate and he wouldn’t and couldn’t fix their mistake. We ended up flying in these ****py seats and the flight was not much better. The food was **********, toilets were always dirty, the onboard staff had poor service attitudes. Overall I’d give Delta 1 out of 10 for this flight. If you can avoid them I’d recommend it!!!!