Burnt by a sociopath posing as a laser hair removal specialist

On two consecutive laser sessions, one of the laser the******s - Cynthia - burnt my chin with the laser dart. I had indicated to her that I was experiencing more pain than usual and she responded with the words, "You're sensitive today". When she should have responded with, "I'm sorry, let me turn down the heat." She carried the air of a sociopath.

The result is that the skin on my chin has suffered first degree burns which have led to scabbing and brown ***mentation scars. It's been two months and the scars have not cleared. Basically, my skin has long-term damage after the two laser sessions with Cynthia.

Neither Cynthia nor the manager - Mayuri - apologised directly to me after I showed them the damage due to this unfortunate incident. I was told a story about a client who had WORSE burns in her bikini area after a laser session at their establishment. There seems to be a pattern going on here.

After being burnt, I was offered free LED treatments and advised to use a German skin product which is desigend to correct skin ***mentation and discoloration issues. In the wake of the incident, the manager and her employees took regular pictures of my burnt chin while it was healing but did not inform me on what the pictures were for. Shady! I felt dehumanised and disrespected.

On the bright side, the the****** - Nandi - who took over my remaining sessions was wonderful. She ensured that I did not experience discomfort at any point during the session. This is the only reason I have given them two stars instead of one. It was a good way to close out my laser sessions. Due to my earlier experience with Cynthia, I will not be returning to Laser Deluxe. She still works there even