SK
Sthabile K
Active since Sep 2015
7
Reviews
0
Industries
Reviews
7 reviews22 months ago
Phone apparently sold on 10 June! No payment received yet.
My Huawei P30 was collected and handed over to Phonetradr on the 24 March 2023 for sale on their website. It has advertised on the site since then with no buyers until recently in early June. Since the device had not been sold and I would prefer to sell it elsewhere, I asked for them to send it back. Suddenly (and suspiciously), I received a message on 10 June 2024 stating that my phone had been sold. I was then told to upload my banking details and informed that I would receive my funds in 11 - 14 business days. The 14th business day has passed without payment. I contacted them again on 28 June 2024 querying the matter and this was their response: "Good Day Sthabile We just popping in with an update on your payment. We are working to get your payment finalised within the next couple of days, unfortunately, we have been experiencing a backlog from our payment providers with settling transactions. As soon as payments have been cleared we will make your payment immediately. Let us know if you require any further assistance. Phonetradr Team" No apology for the inconvenience! No professionalism. Their business is tanking and things will not get better for them with their abysmal performance lately. This is their business address: 56 Faurie St, Sonpark, Mbombela, 1200 These are the managers / owners of the company: Therese de Klerk and Alwyn Cornforth. Voice your complaints! Also, warn people about this shoddy company. Note: I will update this form if and when I receive the funds due to me.
0 replies
51 months ago
First degree laser burns and no apology!
I went to the Fourways branch for laser hair removal on my face. On two consecutive laser sessions, one of the laser therapst - Cynthia - burnt my chin with the laser dart. I had indicated to her that I was experiencing more pain than usual and she responded with the words, "You're sensitive today". When she should have responded with, "I'm sorry, let me turn down the heat." She carried the air of a sociopath. The result is that the skin on my chin has suffered first degree burns which have led to scabbing and brown pgmentation scars. It's been two months and the scars have not cleared. Basically, my skin has long-term damage after the two laser sessions with Cynthia. Neither Cynthia nor the manager - Mayuri - apologised directly to me after I showed them the damage due to this unfortunate incident. I was told a story about a client who had WORSE burns in her bikini area after a laser session at their establishment. There seems to be a pattern going on here. After being burnt, I was offered free LED treatments and advised to use a German skin product which is designed to correct skin pgmentation and discoloration issues. In the wake of the incident, the manager and her employees took regular pictures of my burnt chin while it was healing but did not inform me on what the pictures were for. Shady! I felt dehumanised and disrespected. On the bright side, the therapst - Nandi - who took over my remaining sessions was wonderful. She ensured that I did not experience discomfort at any point during the session. This is the only reason I have given them two stars instead of one. It was a good way to close out my laser sessions. Due to my earlier experience with Cynthia, I will not be returning to Laser Deluxe. She still works there. Be careful with her!
0 replies
51 months ago
Burnt by a sociopath posing as a laser hair removal specialist
On two consecutive laser sessions, one of the laser the******s - Cynthia - burnt my chin with the laser dart. I had indicated to her that I was experiencing more pain than usual and she responded with the words, "You're sensitive today". When she should have responded with, "I'm sorry, let me turn down the heat." She carried the air of a sociopath. The result is that the skin on my chin has suffered first degree burns which have led to scabbing and brown ***mentation scars. It's been two months and the scars have not cleared. Basically, my skin has long-term damage after the two laser sessions with Cynthia. Neither Cynthia nor the manager - Mayuri - apologised directly to me after I showed them the damage due to this unfortunate incident. I was told a story about a client who had WORSE burns in her bikini area after a laser session at their establishment. There seems to be a pattern going on here. After being burnt, I was offered free LED treatments and advised to use a German skin product which is desigend to correct skin ***mentation and discoloration issues. In the wake of the incident, the manager and her employees took regular pictures of my burnt chin while it was healing but did not inform me on what the pictures were for. Shady! I felt dehumanised and disrespected. On the bright side, the the****** - Nandi - who took over my remaining sessions was wonderful. She ensured that I did not experience discomfort at any point during the session. This is the only reason I have given them two stars instead of one. It was a good way to close out my laser sessions. Due to my earlier experience with Cynthia, I will not be returning to Laser Deluxe. She still works there even
0 replies
51 months ago
First degree burn from laser hair removal!
On two consecutive laser sessions, the the****** - Cynthia - burnt my chin with the laser dart. I had indicated to her that I was experiencing more pain than usual and she responded with the words, "You're sensitive today". The skin on my chin suffered first degree burns which led to scabbing and ***mentation scars which still have not cleared, two months later. Neither Cynthia nor the manager - Mayuri - apologised to me about this unfortunate incident. Instead, I was offered free LED treatments and the use of some German skin product which may have sped up the healing but did not remove the scars completely. The manager and her employees took pictures of my burnt chin during the healing process and did inform me what those pictures were for! I suspect that I may have been burnt deliberately to become a candidate for testing out a skin product. If an incident like this happens, ask them why. Personally, I will not be returning there again after this traumatic incident.
0 replies
72 months ago
Week-long delivery delays with no explanation given
My parcel arrived at Dawn Wing JNB on 11-05-2020, and has been passed back and forth between the JNB and WRD depots twice. Today is 22-05-2020 and I still have not received the item. Dawn Wing has made no attempt to send an email to explain why the delivery is delayed. I have had to call them on more than five occasions to hear their excuses about delays due to Covid-19. Sorry - not sorry, that is rubbish. If there are delays, send an apology letter to your customers and indicate when they can expect their delivery. Don't just keep quiet. That is inconsiderate and unprofessional. This company really needs to get its sh*t together.
0 replies
128 months ago
Daylight Robbery at Samsung Smart Care
After refusing to have my Samsung S4 which is still valid under the 24-month ADH Agreement, Samsung Smart Care proceeded to argue that I pay R2000 for the said liquid damage that had been done to the device. I refused to and went to the Smart Care Centre to get the unfixed device back. I had just given up on them. After much research, I managed to diagnose the problem myself and found a repair shop that specializes in solving it on S4 models. <br> <br> I took the phone to this service shop and they had my phone ready and working in a couple of hours and it cost me R450 - less than 25% of what Samsung Smart Care was planning to charge. The phone is working just fine. All that was required was to replace a part that costs about R300. <br> <br> Thank you Samsung Smart Care SA for showing us why you, your service and repair system should no longer be trusted!<br>
75 replies
129 months ago
Samsung ADH Warranty on Galaxy S4
After purchasing a Samsung Galaxy S4 from an online retail outlet, it suffered some damage that hindered it from charging correctly. I registered the device via the Samsung ADH app and took it in for assessment. <br> <br> Despite having proof of payment submitted, they quoted R2000 for a repair that is covered under the warranty. I rejected the quote stating that the warranty period is still valid. <br> <br> Now, their story is that the phone was activated a month before purchase and that the correct proof of purchase must be supplied. <br> <br> This back and forth dialogue has taken 5 days and I still have note received confirmation that the phone has been repaired. Overall, it is a frustrating and ridiculous experience that has made me skeptical about the Samsung ADH agreement. <br> <br> <br>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)