First degree burn from laser hair removal!

On two consecutive laser sessions, the the****** - Cynthia - burnt my chin with the laser dart. I had indicated to her that I was experiencing more pain than usual and she responded with the words, "You're sensitive today". The skin on my chin suffered first degree burns which led to scabbing and ***mentation scars which still have not cleared, two months later.

Neither Cynthia nor the manager - Mayuri - apologised to me about this unfortunate incident. Instead, I was offered free LED treatments and the use of some German skin product which may have sped up the healing but did not remove the scars completely. The manager and her employees took pictures of my burnt chin during the healing process and did inform me what those pictures were for! I suspect that I may have been burnt deliberately to become a candidate for testing out a skin product. If an incident like this happens, ask them why. Personally, I will not be returning there again after this traumatic incident.