Terrible customer service

Was supposed to go for a massage with my partner, however they had booked us for the incorrect time. They then informed us that they would not be able to accommodate us that day and have refused to refund our deposit or reschedule us using the same deposit. They have insisted on forfeiting our deposit for what was initially their mistake, and after many emails and phone calls have no interest in making any reasonable accommodations. Incredibly disappointing and utterly atrocious customer service.