False advertising and lying staff

I would like to state what expectations I had from a laser treatment at deluxe laser I had in Claremont Cavendish mall - Removal of hair on my shoulder - Or just a reduction What I ended up paying a pretty penny for was uncontrollable hair growth on my shoulder and more hair growth in places I had none due to listening to them stating they know what they doing, I would like to paint a story.

My first day there was for a patch test where the lady wasn’t sure why I was there she wanted to know what places I wished to remove my hair (she thought I was there for proper session), which I then told her she must be mistaken I am just here for a patch test, which she was like oh, she has just been really busy, which I could understand I decided to treat myself for my birthday and get the hair removed on my shoulders, my first session they used a hair removal cream which I did not mind, and when they began the laser the pain was on 3-7 level which I thought was normal because it was my first time.(Website Advertises painless) Second time I think I had another lady which told me no they never used cream they only shave, which I then advised her when you shave my hair it stimulates the hair growth and she assured me that because we doing the laser it would cancel out the hair growth. You might be asking why I am telling you this: - Deluxe laser staff lie, only reason I can think is because they not trained correctly. - I called a couple times to explain to them 90% of the times calls were never returned. I was told that they can give me couple extra sessions 2 R800+ I told them I will think about it as there is no guarantee (They gave me 2 complimentary sessions due to their shaving mess up also). - When they called me to confirm my next appointment told them if they cant do 4 sessions for that price as there was no guarantee, they said they would have to check with management when the same lady called to confirm, we can I agreed to the next appointment. So back to today I go in for my appointment, she asks me a couple general questions, after the session I go the counter to pay and she is like for two session its R800+ , I asked her just to confirm I heard right and she says the same , as it was closing time and I came straight from work, I was exhausted I spoke to her about our deal which she has no recollection about , - Reason for this story. - They lie , which you don’t expect from a company so big - They not trained correctly , whenever there is a issue they use the same keywords over and over - Ended up with more hair , and bad taste - I paid R400+ for the one session and left the place - False advertising “100% painless permanent hair removal “ I left out a lot of the points as well if you like to hear more, more than welcome to ask, So to end it off would not recommend this place to anyone