Denco Portfolios Shrugs responsibility of a double deduction by Brolink after 30 days notice on A policy was given!!

This is a short review of the utter uselessness of these brokers, My girlfriend had compared apples with apples and elected to change brokers after almost twenty years as they maintained often that their deal and price is the best she could get, stating all kinds of motivational bull**** such as her risk and area and age etc. to justify absurdly raised prices in comparison to quotes underwritten by the same companies from other brokers that she eventually accepted. (And I point out still underwritten by the same Insurance entity as with these idiots) She mailed Denco Portfolios ( Chantelle Muller) and confirmed the date her cover would be over if she gave her 30 days’ notice to which she received a e-mail reply the end of April 2020, she confirmed that they should not deduct the debit order end April and gave 30 days’ notice all this the end of march..... Jump to the end of April 25th the debit order does go off and it goes off double executed by Brolink Insurance as per the beneficiary ID on the statement when she contacted Denco Portfolios Mr. Cobus, said they did everything right and cancelled the policy! I am astounded! that should all be good but what about the double debit order what in the name of Zeus was that? So he Cobus Denco Portfolio shrugs off he's responsibility and passes the ball back to her during a nationwide lockdown to reverse and fight for what they accidentally stole from her. He further says that she should go to her bank in the midst of the national lockdown to reverse the debit order, and states then she would not have any cover for the remainder of April contradicting he's email from Chantelle sent on behalf of Denco Portfolio!!! Bear in mind the 27th is a public holiday "Freedom day " what an coincidence in a lockdown. I as an outsider told her a month ago to activate a stop order against this debit order but she maintained she had asked more than once and trusted all would go as promised , now they deducted a double premium almost as if they knew that a stop order at the usual amount would kick in but it wouldn't at a new amount now that is the conspiracist in me and it is my personal feeling that they are malicious and unscrupulous, conniving scammers in the way they conduct their business and I am infuriated at this company. I hope that many people will read this and take heed in their actions they are not all that and lack in service backbone towards their clients they don’t have your best interest at heart compare your policies with others and be amazed, and they don’t own up and action their mistakes but leave it to you the client to fight for and recover. I will also be writing to Brolink and will give them time to reply before also posting these facts that incriminates them as the debit initiator, hateful industry and grudge purchase if there has ever been one.

Furthermore I am standing by to see the resolve if any before I also submit to social media nationwide.