Do not use a medical aid that uses Denis

Denis continues to provide terrible service to their Medical Aid clients. In this case Bonitas. It's time for Bonitas to get a new provider. Denying claims on basic dental procedures on full comprehensive cover using the excuse that it needed authorization. Then you ask for authorization and they say they can't do it until new regulations. In the meantime, my elderly mother must sit in terrible pain. Just for an extraction. Don't be fooled when they reply saying they will get in touch. The last time they said this, they were rude and dismissive.