VERY UNHAPPY MEMBER

Denis sent me a mail stating that my current dentist has been removed from their network list, and if I was to go to a dentist not on the list I might have to pay a co-payment. When I submit my claim from my dentist, who is not on their list they refused to pay any part of the claim. Just stating he is not on the Denis list/network. This means that either they don't know how to express themselves in plain English because they contradict themselves or is just lying.