MiWay Repair Update

Good morning,

I’m struggling to understand why parts are only being ordered now.

When I initially submitted the claim and then requested to cancel it, I was told that the parts had already been ordered, and for that reason, I could not cancel the claim. Based on that information, I then requested to move the date for bringing in the vehicle to April which was confirmed.

I also explained that I rely heavily on my car for work, as I travel far distances and have a small child with no backup transport. I specifically mentioned that I needed the car back within 10 days and was reassured that it would be ready this week since the workshop was not that busy.

However, now that the car has been dropped off, I’m being told that parts are only being ordered now and that I might only receive the car by 22 April 2025.

This feels misleading. Why was I told the parts had already been bought and that cancelling the claim wasn’t an option, only to now be told they are still being ordered?

This situation is extremely inconvenient and financially straining. I am now forced to pay for Uber daily, and over a three week period, that cost is close to a car installment.

I kindly request that this matter be prioritised. I truly cannot wait until the 22nd to receive my vehicle. Had I known this would be the case, I would have considered other options.

Please escalate this as a matter of urgency.

Kind regards,

Thanks