RL
Refiloe L
Active since Jun 2023
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
Termination of membership
Good day, My Virgin Active membership is ending tomorrow, as I have repeatedly communicated since last month. For the past two weeks, I have been calling and sending emails to clarify that I am not abruptly cancelling my membership term is simply coming to its end. Unfortunately, my entire experience with Virgin Active’s administration has been extremely frustrating: At the start, my membership date was captured incorrectly and had to be amended. I was incorrectly billed the full premium despite being on Vitality, only receiving a reimbur*****t after reporting this. Now, as my membership ends, I am being told it only ends in December, which is incorrect. Yoh sending me a contract that is incorrect whilst I also have another incorrect one is a joke. I have already provided proof that fees were debited long before December, along with email correspondence from your consultant, Brent De Jager, confirming this matter. Yet now, there seems to be no acknowledgement of this history. I am extremely dissatisfied with the handling of my account. I am requesting written confirmation today that my membership ends tomorrow and that no further debit orders will be processed. Please treat this matter with urgency. I want this finalized, and after my experience, I wish to cut ties with Virgin Active and will not be returning in the future. My experience hasn’t been nice at all, I just called the consultant that asked me to join the gym I hope he will attend to this asap as I’m not going to let this go. Also if you are saying my contract is ending in December I will send you my bank statement I want my money back that you have been collecting before December. Kind regards,
0 replies
7 months ago
Amazing service - Thank you Imercia
I received exceptional service from the lady called Imercia this morning. Unfortunately I didn’t get her surname but I’m really happy with her service and she represented SARS well.
0 replies
7 months ago
Unhappy client
For the 100th time may I please get assistance on my request. Get a call back get feedback something. If you can’t assist please tell me to go to another bank please. I use 3 of your products I’m used to capitec hence I’m not going to other banks but the service I’m getting from you is bad. First it was the application that was done without my concern now I’m waiting for feedback regarding my request and yet no one is saying anything, is the lady that’s assisting me even at work because I sent emails yesterday and today and she’s just quite. I feel so frustrated right now…. This is so unlike capitec honestly
106 replies
7 months ago
Unauthorised Credit application
I went to capitec and asked for a call back regarding my credit card. To my surprise I get to work only to get an sms saying my loan was declined what loan ? I never asked for a loan. Who authorised that? This will stamp under my credit record for something I don’t even know. I’m very upset about this and I want answers who app**** for a loan you agreed who signed or authorised this?
0 replies
10 months ago
Refiloe Lekhanya - Vehicle claim
May I please get my query resolved. I’m the one that’s taking the initiative to followup literally every time I call I am told something new. I need assistance and I need this thing to be sorted out today because it’s been weeks now. I have never ever had issues with miway . But this experience has been exhausting and way over due.
53 replies
12 months ago
Miway repair update
I sent this review regarding Denver Autobody repairs And this is because I love miway and have been with you guys since 2010 but due to this company I’m going to cancel my insurance with you if they dare mess me around They already **** to me. Here is what I said on my review : Good morning, I’m struggling to understand why parts are only being ordered now. When I initially submitted the claim and then requested to cancel it, I was told that the parts had already been ordered, and for that reason, I could not cancel the claim. Based on that information, I then requested to move the date for bringing in the vehicle to April which was confirmed. I also explained that I rely heavily on my car for work, as I travel far distances and have a small child with no backup transport. I specifically mentioned that I needed the car back within 10 days and was reassured that it would be ready this week since the workshop was not that busy. However, now that the car has been dropped off, I’m being told that parts are only being ordered now and that I might only receive the car by 22 April 2025. This feels misleading. Why was I told the parts had already been bought and that cancelling the claim wasn’t an option, only to now be told they are still being ordered? This situation is extremely inconvenient and financially straining. I am now forced to pay for Uber daily, and over a three week period, that cost is close to a car installment. I kindly request that this matter be prioritised. I truly cannot wait until the 22nd to receive my vehicle. Had I known this would be the case, I would have considered other options. Please escalate this as a matter of urgency. Kind regards, Refiloe Patricia Lekhanya
58 replies
12 months ago
MiWay Repair Update
Good morning, I am seeing a lot of bad reviews about this company and it’s worrying. I’m struggling to understand why parts are only being ordered now. When I initially submitted the claim and then requested to cancel it, I was told that the parts had already been ordered, and for that reason, I could not cancel the claim. Based on that information, I then requested to move the date for bringing in the vehicle to April which was confirmed. I also explained that I rely heavily on my car for work, as I travel far distances and have a small child with no backup transport. I specifically mentioned that I needed the car back within 10 days and was reassured that it would be ready this week since the workshop was not that busy. However, now that the car has been dropped off, I’m being told that parts are only being ordered now and that I might only receive the car by 22 April 2025. This feels misleading. Why was I told the parts had already been bought and that cancelling the claim wasn’t an option, only to now be told they are still being ordered? This situation is extremely inconvenient and financially straining. I am now forced to pay for Uber daily, and over a three week period, that cost is close to a car installment. I kindly request that this matter be prioritised. I truly cannot wait until the 22nd to receive my vehicle. Had I known this would be the case, I would have considered other options. Please escalate this as a matter of urgency. , Thanks Refiloe Patricia Lekhanya
0 replies
12 months ago
MiWay Repair Update
Good morning, I’m struggling to understand why parts are only being ordered now. When I initially submitted the claim and then requested to cancel it, I was told that the parts had already been ordered, and for that reason, I could not cancel the claim. Based on that information, I then requested to move the date for bringing in the vehicle to April which was confirmed. I also explained that I rely heavily on my car for work, as I travel far distances and have a small child with no backup transport. I specifically mentioned that I needed the car back within 10 days and was reassured that it would be ready this week since the workshop was not that busy. However, now that the car has been dropped off, I’m being told that parts are only being ordered now and that I might only receive the car by 22 April 2025. This feels misleading. Why was I told the parts had already been bought and that cancelling the claim wasn’t an option, only to now be told they are still being ordered? This situation is extremely inconvenient and financially straining. I am now forced to pay for Uber daily, and over a three week period, that cost is close to a car installment. I kindly request that this matter be prioritised. I truly cannot wait until the 22nd to receive my vehicle. Had I known this would be the case, I would have considered other options. Please escalate this as a matter of urgency. Kind regards, Thanks
0 replies
19 months ago
Telkom insure - claim for phone
My Y27 Burgundy Black 128GB Vivo was allocated to a Repair centre for repairs on the 28th of May 2024 It’s the 12th September 2024 and I still have not received the phone which I claimed for . I am paying my insurance and I also paid the excess as requested but I still have not received any response regarding this request. I am paying for something that’s not even there.
0 replies
34 months ago
Tichaona and Walter -Keep up the good work !
Britelink /Vuma …. I am so happy with the service received from Tichaona and Walter … they really went above and beyond to make sure that the fibre issues that I had were resolved …. Best service ever!!!
53 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)