Missing Diamonds/bad repair/bad attitide

Good afternoon<br> <br> my husband purchased a ring and was told that you would resize it. I brought the ring in the following day together with my other jewellery to be cleaned. The cleaning alone cost R600. When I fetched my jewellery I noticed that a diamond was missing I called immediately. I was informed that you would check for the missing diamond and phone me back. Which you didn't do. I brought it up again when I came to fetch my ring which needed to be resized. The ring is now too small and I can't get it over my knckle. Not swelling as per the rude sales lady with the long hair. She was also rude when I told her about my diamond which all of a sudden miraculously appeared had it not been for another lady who overheard the conversation. I gave my ring with the missing diamond in for repairs. I picked it up only to find that it was covered in marks. I just payed 600 to have it cleaned. The lady with the long hair was once again incredibly rude. We have been clients for many years but lets get this straight, we won't support you anymore. I am not your cash cow and when you mess up apologize and own it stop trying to make me feel bad and then charge me for you disgusting service.