DL
Deonne Le Roux Jewelers
Unclaimed Business
DL
Deonne Le Roux Jewelers
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Retail
#53NPS Score
-100Unlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lindiwe N
1 reviews | Active since Jan 2020
9 Apr 2025, 10:39
BUY AT DEONNE LE ROUX JEWELLERS AT YOUR OWN RISK
I bought earings at Deonne le Roux ( Kolonnade) during black Friday of 2023. wore them once and there was a problem with hooks, i took them in and they fixed them. On wearing them the third or fourth time, one part was loose, i took them in January 2025, I have been waiting since, they kept on referring me to their supplier, they gave a run around, they are refusing to accept that the earings are poor quality. They dont want to refund or exchange them. I am so disgruntled and very angry, I lost more than R5k for low quality earings that they claim is best quality. I am no longer buying anything from them, never. They dont have the interest of customers at heart at all. Its about the bottom line for them
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Lindiwe N
1 reviews | Active since Jan 2020
9 Apr 2025, 10:39
BUY AT DEONNE LE ROUX JEWELLERS AT YOUR OWN RISK
I bought earings at Deonne le Roux ( Kolonnade) during black Friday of 2023. wore them once and there was a problem with hooks, i took them in and they fixed them. On wearing them the third or fourth time, one part was loose, i took them in January 2025, I have been waiting since, they kept on referring me to their supplier, they gave a run around, they are refusing to accept that the earings are poor quality. They dont want to refund or exchange them. I am so disgruntled and very angry, I lost more than R5k for low quality earings that they claim is best quality. I am no longer buying anything from them, never. They dont have the interest of customers at heart at all. Its about the bottom line for them
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Replies (0)SO
Sanet O
1 reviews | Active since Jan 2020
11 May 2023, 07:17
R 450-00 per item for a replacement quotation
When approaching the Deonne Le Roux Jewelers for a quotation on a replacement of jewellery, I was told I had to pay R 450-00 per item to get a replacement quote. That is daylight *******!!!! I will never visit them again or replace any of my ****** jewellery at them.
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Sanet O
1 reviews | Active since Jan 2020
11 May 2023, 07:17
R 450-00 per item for a replacement quotation
When approaching the Deonne Le Roux Jewelers for a quotation on a replacement of jewellery, I was told I had to pay R 450-00 per item to get a replacement quote. That is daylight *******!!!! I will never visit them again or replace any of my ****** jewellery at them.
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Anonymous
1 reviews | Active since Jan 2020
19 Aug 2020, 08:13
Unrivaled Excellence
We would like to commend Adriaan Botha from Deonne Le Roux Jewellers. When we first visited Deonne Le Roux, the wedding band I had envisioned and requested to be made, did not fit with my engagement ring. I was devestated. Adriaan undertook to personally help me. The wedding band was remade free of charge. And with Adriaan’s help, guidance and support, the finished product was absolutely perfect. I would, without resevation, recommend Deonne Le Roux Jewellers to anyone. They are extremely helpful en professional. Thank you for making us feel that we were your most important clients Adriaan. We will definitely be back to support Deonne Le Roux.
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Anonymous
1 reviews | Active since Jan 2020
19 Aug 2020, 08:13
Unrivaled Excellence
We would like to commend Adriaan Botha from Deonne Le Roux Jewellers. When we first visited Deonne Le Roux, the wedding band I had envisioned and requested to be made, did not fit with my engagement ring. I was devestated. Adriaan undertook to personally help me. The wedding band was remade free of charge. And with Adriaan’s help, guidance and support, the finished product was absolutely perfect. I would, without resevation, recommend Deonne Le Roux Jewellers to anyone. They are extremely helpful en professional. Thank you for making us feel that we were your most important clients Adriaan. We will definitely be back to support Deonne Le Roux.
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Morne S
1 reviews | Active since Jan 2020
14 Jun 2019, 10:10
The worst jewelers in Pretoria is Déonne le Roux.
The worst jewelers in Pretoria is Déonne le Roux. My watch was taken in for a simple battery replacement. When I received it back, the back plate was scratched beyond believe. Taking it back didn’t help one bit, it just made things worse. Upon finally receiving the watch back I needed to correct the time and the whole mechanism of the crown came out. I have now subsequently taken it to another jeweler from whom I have found out that Déonne le Roux damaged the watch internally, so much so it cannot be repaired. As I said in the heading the worst jewelers in Pretoria
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Morne S
1 reviews | Active since Jan 2020
14 Jun 2019, 10:10
The worst jewelers in Pretoria is Déonne le Roux.
The worst jewelers in Pretoria is Déonne le Roux. My watch was taken in for a simple battery replacement. When I received it back, the back plate was scratched beyond believe. Taking it back didn’t help one bit, it just made things worse. Upon finally receiving the watch back I needed to correct the time and the whole mechanism of the crown came out. I have now subsequently taken it to another jeweler from whom I have found out that Déonne le Roux damaged the watch internally, so much so it cannot be repaired. As I said in the heading the worst jewelers in Pretoria
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Debi M
1 reviews | Active since Jan 2020
3 Dec 2016, 08:16
What a gem of a disappointment
<p>I've just visited the newly moved Deonne Le Roux shop in Kollonade. It seems that they left behind the caliber of customer service and experience in the old shop. No one greets you, you are left hanging around and despite you have spent hundreds of thousands of rands, they are too busy to help you deliver on their own promises when you purchase the jewelry. What a shame and a gen of a disappointment. </p>
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Debi M
1 reviews | Active since Jan 2020
3 Dec 2016, 08:16
What a gem of a disappointment
<p>I've just visited the newly moved Deonne Le Roux shop in Kollonade. It seems that they left behind the caliber of customer service and experience in the old shop. No one greets you, you are left hanging around and despite you have spent hundreds of thousands of rands, they are too busy to help you deliver on their own promises when you purchase the jewelry. What a shame and a gen of a disappointment. </p>
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MEGGAN F
1 reviews | Active since Jan 2020
9 Nov 2015, 12:24
Missing Diamonds/bad repair/bad attitide
Good afternoon<br> <br> my husband purchased a ring and was told that you would resize it. I brought the ring in the following day together with my other jewellery to be cleaned. The cleaning alone cost R600. When I fetched my jewellery I noticed that a diamond was missing I called immediately. I was informed that you would check for the missing diamond and phone me back. Which you didn't do. I brought it up again when I came to fetch my ring which needed to be resized. The ring is now too small and I can't get it over my knckle. Not swelling as per the rude sales lady with the long hair. She was also rude when I told her about my diamond which all of a sudden miraculously appeared had it not been for another lady who overheard the conversation. I gave my ring with the missing diamond in for repairs. I picked it up only to find that it was covered in marks. I just payed 600 to have it cleaned. The lady with the long hair was once again incredibly rude. We have been clients for many years but lets get this straight, we won't support you anymore. I am not your cash cow and when you mess up apologize and own it stop trying to make me feel bad and then charge me for you disgusting service.
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MEGGAN F
1 reviews | Active since Jan 2020
9 Nov 2015, 12:24
Missing Diamonds/bad repair/bad attitide
Good afternoon<br> <br> my husband purchased a ring and was told that you would resize it. I brought the ring in the following day together with my other jewellery to be cleaned. The cleaning alone cost R600. When I fetched my jewellery I noticed that a diamond was missing I called immediately. I was informed that you would check for the missing diamond and phone me back. Which you didn't do. I brought it up again when I came to fetch my ring which needed to be resized. The ring is now too small and I can't get it over my knckle. Not swelling as per the rude sales lady with the long hair. She was also rude when I told her about my diamond which all of a sudden miraculously appeared had it not been for another lady who overheard the conversation. I gave my ring with the missing diamond in for repairs. I picked it up only to find that it was covered in marks. I just payed 600 to have it cleaned. The lady with the long hair was once again incredibly rude. We have been clients for many years but lets get this straight, we won't support you anymore. I am not your cash cow and when you mess up apologize and own it stop trying to make me feel bad and then charge me for you disgusting service.
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Replies (0)AV
Anine V
1 reviews | Active since Jan 2020
7 Sept 2015, 09:58
Geen terugvoering soos belowe.
Wonderlike goed gehoor van die franchise. Spesiaal 'n afspraak gemaak by die Menlyn Mall-tak by 'n spesifieke persoon en al die pad soontoe gery. Uitdruklik gevra of my begroting vir hul in orde is en of ek hul tyd gaan mors. (R25 000 + begroting). Daar is belowe om my na afloop van die \afspraak"te kontak via e-pos met wat sy kon uitvind by die eienaar van die franchise. Ek het al twee keer geskakel net om te hoor dat die ontwerper nie op die oomblik / daardie dag in is nie. Nog geen e-pos nie. Vandag al twee weke terug. Uiters SWAK diens! <br> <br> Dit lyk vir my na 'n \""voor blink"
Helpful (0)
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Anine V
1 reviews | Active since Jan 2020
7 Sept 2015, 09:58
Geen terugvoering soos belowe.
Wonderlike goed gehoor van die franchise. Spesiaal 'n afspraak gemaak by die Menlyn Mall-tak by 'n spesifieke persoon en al die pad soontoe gery. Uitdruklik gevra of my begroting vir hul in orde is en of ek hul tyd gaan mors. (R25 000 + begroting). Daar is belowe om my na afloop van die \afspraak"te kontak via e-pos met wat sy kon uitvind by die eienaar van die franchise. Ek het al twee keer geskakel net om te hoor dat die ontwerper nie op die oomblik / daardie dag in is nie. Nog geen e-pos nie. Vandag al twee weke terug. Uiters SWAK diens! <br> <br> Dit lyk vir my na 'n \""voor blink"
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