Active since May 2013
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7 reviews62 months ago
I was listen on the Credit Bureau for a service that I did not receive
I asked for my Fibre line to be moved in August 2020. I needed a new line at our new address on 31 October 2020. During these two months I continuously struggled just to get the request for the moving of the line on the Telkom system. When I finally achieved that, I received an SMS to inform me that the moving of the line could not take place because of "infrastructure problems". I called again, and the consultant could not explain to me why. He said I would not be charged for the line until I had an active fibre line. I received invoices from Telkom. I called explaining the problem, with empty promises every time. Now, 7 months after my initial request, I see that telkom has listed me on the credit bureau. This is UNACCEPTABLE. I have had NO SERVICE WHATSOEVER. How can I be billed for something that Telkom cannot provide me with?
0 replies
69 months ago
Unrivaled Excellence
We would like to commend Adriaan Botha from Deonne Le Roux Jewellers. When we first visited Deonne Le Roux, the wedding band I had envisioned and requested to be made, did not fit with my engagement ring. I was devestated. Adriaan undertook to personally help me. The wedding band was remade free of charge. And with Adriaan’s help, guidance and support, the finished product was absolutely perfect. I would, without resevation, recommend Deonne Le Roux Jewellers to anyone. They are extremely helpful en professional. Thank you for making us feel that we were your most important clients Adriaan. We will definitely be back to support Deonne Le Roux.
0 replies
87 months ago
No Delivery on Valentine's Day .... or even the day after :(
Will never use Netflorist again. Wanted to spoil my boyfriend with a special Valentine's Day present to be delivered to his office. It was never delivered. I phoned this morning, and informed the lady of the business hours of his office. There is 20 minutes left before the office closes and Netflorist has still not made an appearance. Pathetic. Extremely agitated and dissapointed in them. They have ruined a special day.
0 replies
90 months ago
Partial Delivery - Missing items still not delivered a week later
I ordered online. The delivery was scheduled for Friday, 30 November 2018, between 10:00 and 11:00. I was charged a delivery fee of R90.00. The order was late. And I only received a partial delivery. Two of the bins were not delivered (which is 12 items from the 21 items ordered). I have been following this up every day since Monday 3 December, and I still have not received my missing items. I NEED THEM FOR A PARTY THIS WEEKEND. And the money has already been deducted from my account for the FULL amount of the order, which is over R1 300.00. This is pathetic. I will NEVER AGAIN order online from Pick and Pay.
0 replies
91 months ago
Accounts Department not fulfilling request
I have phoned the Customer care department twice to request that my outstanding balance be split over 36 months. I bought online, and the option was not provided to buy over 36 months. I called the week after I bought for the first time. When I got my bill, it was not moved to 36 months. I paid the full amount. I then called, and again requested for the amount to be moved to 36 months. I have now reviewed my bill for this month, and AGAIN, the amount has not been moved to 36 months. This is really appalling. As a paying customer who wishes to remain in good standing with Game, I find this really frustrating and upsetting.
105 replies
107 months ago
Two weeks since ordering ... no communication regarding no delivery of order.
<p>I placed an online order on 27 June 2017. The order has been paid for. My online order status still shows as processing. The turnaround time for delivery is 2 - 5 working days, which means it should have been delivered by 4 July 2017. On the 5th of July I called the customer care centre, and they informed me that the parcel should have been delivered by now. They escalated the query and promised that someone would be in contact with me. On the 7th of July at around 13:30 I received a (very unprofessional) call from a lady who said that my items still needed to be "picked" from the store. She would give me feedback on the status of my delivery before close of business. Needless to say, I received no feedback.</p> <p> </p> <p>This morning, on 10 July 2017, I once again called the customer care centre. The lady said she would once again escalate my query, and she would get someone to call me back. It is now 4pm and once again, I have not received a telephone call or e-mail or ANY other form of communication with regards to my order. </p> <p> </p> <p>It has been two weeks since I placed my order. Could somebody PLEASE PLEASE PLEASE let me know what is happening with my order??????</p> <p> </p> <p>It has now </p>
112 replies
114 months ago
No Shows
<p>Where do I start? At the beginning ... OK ... hope you have the patience to read for a while.</p> <p><br />I ordered fibre via e-mail on 18 November 2016. Order number ********** 60A.</p> <p>I was told the turnaround time for installation is 7 - 21 working days, which I accepted. I then received an SMS on 5 December 2016 to inform me that a technician will be attending to our addres on 8 December 2016 to attend to the installation... BUT, they had the wrong unit number on the SMS. I phoned immediately to inform them of the mistake, upon which I was told that the order would have to be "reworked". Again I waited patiently.</p> <p><br />Eventually I received an SMS on 11 December 2016 to inform me that a technician will be attending to our premises to attend to the installation on 13 December. I arranged for someone to be home ... and for the WHOLE day .... NOTHING. Not even a phone call. I called customer care. The lady told me that there was absolutely no appointment on the system for us for 13 December. The first available date was for 22 December and she would book the appointment for me. I would receive another sms upon booking.</p> <p><br />I received absolutely no SMS and phoned the call centre AGAIN on 14 December. This lady told me that there WAS actually a booking for 13 December and she phoned the technician that the job card was assigned to. His excuse was that he was overbooked and could not make the appointment. He would speak to his supervisor and they would let me know when someone could come out in his place. I received a phone call to inform me that someone will be at our premises on 15 December. Which is today. AGAIN I arranged for someone to be home the whole day. I called customer care throughout the day as it progressed. First the technician said he would be here by around 13:00, then at around 15:00 ... when I called the call centre after 16:00 no one could get a hold of the technician. Not even his supervisors. </p> <p> </p> <p>This is utterly unprofessional and unacceptable. It's a long weekend, and since I cancelled my Dstv and other data packages, this means I will be left high and dry with absolutely NOTHING. </p> <p> </p> <p>I am still waiting for a supervisor or technician to call me back. And I have a very strong suspicion that that too will not happen. I am extremely dissapointed in Telkom. </p>
56 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)