1 reviews | Active since Member
To whom it may concern
I recently received a quotation from Pets Abroad, and the accompanying letter led me to believe that the banking details provided were associated with them. Unfortunately, I made an honest mistake and paid your account instead of Pets Abroad. Upon realising the error, I immediately contacted my bank and attempted to cancel the payment. However, the cancellation request was unsuccessful.
I kindly request clarity as to why the payment cannot be reversed from your side. The funds were not intended for your organisation, and this was a genuine error made in good faith.
I respectfully ask that this matter be resolved.
I received an email back from Ms Nancy Doone saying that Tebogo must assist in this matter. I have not heard from him yet and I have been sending emails asking to assist and no one has responded eversince
Here is tge email response below: Morning Tebogo
please assist with the refund
20 STEVE BIKO ROAD
AGRICUTURE PLACE
ARCADIA
ROOM Q-GF-11
Kind Regards...?
MS NANCY DOONE
Food Import & Export Standards
Department of Agriculture Tel: +2712 319 7500 Web: www.dalrrd.gov.za E-mail: VetPermits@Dalrrd.gov.za