Life without electricity whilst you are paying the municipality

I have had it with ekurhuleni department of energy, dont have electricity since surtaday the 20th of Jan 2024 today is the 26th of Jan 2024.I logged a call on surtaday, everytime i call to find out the feedback they say they are escalating, I even went o the offices today was told thetechnician is coming. I threw away my groceries because they were spoiled yet I am a customer that buys electriciy every month. My kids school work has suffered as well, so inconsiderate I am ****ed off