Bad service at Chiawelo community health center

Took a 2 year old to chiawelo clinic. My daughter is known to the ENT at bara for tonsils. She recently started having earache which is a bit uncomfortable on her. At the clinic the nurse said she can't refer to the Dr because the child is known at bara. I should take her there. I told her at bara they want a referral they just don't take children. She said u should come back the following day because my child is a cold case. She didn't not exermine the child. She looked at her and said it's flu. Told her its not. She's had sinus amd mucus for the past month going on two months. She then asked me if she should give the baby antibiotics... The nurse name is Emily.