Ennerdale Home Affairs no documents made available going on 13 weeks

I went to dept of home affairs in ennerdale jhb on the 20 June 2024 to aquire my unabriged birth certificate. I arrived there and submitted all document and paper work given to me to complete I received a receipt with the date stamped on the receipt . I paid the required levies and I was informed that the document was not available immediately I would have to wait 6 odd weeks for the document on the 24 August 2024 i tried calling the two numbers given me on the receipt and guess ****ing what not one asshole answered the calls . I sent a whatssapp message to the alternate numer and only 5 days later i got a responde On the 26 August 2024 saying my documents have not bee processed . That is to date going onto 13 weeks and i have not received my document. Is that not ****ing **** service for you that's the kind of service we ad South African citizens have to be happy with when we go to these useless mismanaged government run offices . They are ****ing useless at doing their jobs no matter where you go it's the same old ****ed up service . How ****ing disgusting.