Really bad experience of wasted time and money

EHome affairs website says that no appointment is required for biometric capturing for passport, but the staff are so obsessed with not listening to anyone that they just say appointment or go away, really bad experience, waste of time and money for transport. I competed the online application and paid, but the bank booking is too far for my work trip in June, the staff really just don't care or just ******** of their online system.