Very Poor Service in ID Collections!

Why is ID collection such a hassle? We all have work and commitments. Its so downheartening to spend money and time to come here, after requesting leave from a boss who doesn't want to grant it, and then be told the sod story of how this branch is short staffed! Plus you aren't even allowed to get a slip of attendance!! So it's like I've **** to my boss that I've come here, when I actually have!!!! Not to mention I have things waiting on this VERY ID!! Really disappointed by this!