Just when you thought the service in this country could not get worse....

My wife & I went to the department of labour in Bellville yesterday (2024/04/17) and got there just after 08h00. Of course by this time there was quite a queue already. Mothers who had been standing in the cold and wind with their babies since 05h00. There is a notice advising that maternity and pension clients will be prioritized on Wednesdays, by order of management. Evidently the management at this particular branch does not have a clue what the word PRIORITIZED means because by 15h30 (note that the branch closes at 16h00), the other queue which serves clients NOT categorized as maternity or pension is just about done. Eventually the maternity queue makes it into the building and we are told that the system is down and they are unable to assist us. Strange how the system worked the entire day and suddenly 'collapses' close to closing time. We all know that government departments in this country has the absolute worst customer service known to man (not that anybody is doing ANYTHING to improve the situation for its citizens) but DOL in Bellville is s****ing the bottom of the barrel. Actually the staff at Bellville is so useless that I think they were recruited from underneath the barrel. Rude and absolutely ZERO regard for mothers sitting outside the entire day. On top of this, the rudeness is just sickening. How are these retards recruited?