Still awaiting TTDs dating 2023 November

I am an employer of a domestic employee, in 2023 November 4th, my employee got injured and it took me almost 4 months to finally receive an auth number, from the month she got injured till today i am paying her a salary even though she is struggling with her broken/injured arm. I have submitted documents to Alberton labor center for my refund of TTDs, to date I am taken from pillar to post and i am told to provide documents which were provided initially. I am thinking CF is taking people for granted and not willing to provide service.