Department Of Labour in Germiston has ***********, disrespectful and lazy staff members. There is no order in that building , it's a shame how unemployed people are being treated there

On the 11th of September 2024, I Mantoa Mamsika went to The Department Of Labour in Germiston to apply for my UIF as I was Occupied or hired by The Department Of Education as an Assistant Educator at a certain primary school in Katlehong.

We queued and queued from 6am only to be attended around 12 mid day and the reason we got attended it's because there's a short colored lady who arrived, I think she's a Manager or something that's when the place started shaking up and queues started to move. The lady at reception named Nomsa or Sibongile,she has a Zulu name, asked me to go to Counter/Table 18 at Declaration Department to collect a D-Blank. However I did go and ask the gentleman because he was still busy he then asked the lady on counter 17 which was next to him to assist and she gladly did. When I went to the application side I noticed my D-Blank states that I worked from 01/09/23 - 31/12/23 which is incorrect. I went back to the gentleman and the lady which is table 17 and 18 to ask them to rectify the mistake and they said there's nothing they can do about it(In a disrespectful manner and tone)which I couldn't understand if they can't assist me then who should?

I waited for the lady at table 12 and 13 to assist me they are also in the declaration department/section eventually they did, the lady at table 12 took my D-Blank and said apparently it was not supposed to be given to me. I asked why is the system not stating that I started working on 01/02/23 - 31/12/23 which is 9 months instead of 4 months that they indicated and which is incorrect. She said I must not worry, I mean how can I not worry because what is on the paper it's exactly what is on the system and it will definitely affect my payment.

I went to the application side which is counter 08, the level of attitude I got from that gentleman(he sounded venda or Tsonga and I get still point him) is so hurtful and sad. I don't understand why unemployed people are being treated like we came to ask for a loan or it's their money that we applying for. That guy went to get my D-Blank as he says I was supposed to have it on me. I was surprised because the other lady said I wasn't supposed to have it at the first place, meaning there's no communication or they don't work the same way. I then asked the gentleman to fix my Deceleration, he said it's not his duty, the Declaration team was supposed to do that. I told him I've been there since in the morning while it was cold, queuing thinking I'd get assistance but all they do is to keep me running around like a headless chicken.

I am worried and sad that that gentleman only took my U28 and ID from my documents, he didn't take salary schedule,he didn't ask for U19 which will correspond with my D-Blank. I am worried my UIF will only be a four months payment which will be unfair. There is no order in that building, all they are rushing for is assisting clients who bring something on the table. If you are broke like me you won't get the level of the service you need to receive as per Batho Pele Principle.

Kindly assist with fixing my Deceleration to Nine months not Four months.

A big thank you to the short colored lady which happens to be a Manager or Supervisor that arrived in the morning, addressed us and attended our grievances. She made the staff to attend the clients swiftly and called The Department Of Labour in Alberton to repremand them that they should assist anyone who walks in their labour and stop asking for proof of address.

You know your job and you are good at it. We didn't get your name but thank you so much. That place needs more people like you.

The Department Of Labour in Germiston needs to work on their service delivery. They treat clients badly,all they care about is bribery, you put something on the table then you speaking their language.

I trust and hope I will be assisted. I need my D-Blank stating that I started work on 01/02/23 - 31/12/23.

I will not let this rest until it gets sorted out.