Bad service

The worst service ever, there is this lady called Teboho who works at till 7 she doesn't deserve to work there cauae she's constantly on her phoneaking personal calls while we are there at the que waiting for her to help us. She will spend 15 minutes on yhe phone then after go on WhatsApp and be busy texting while there ia a client there on her desk amd constantly going up and down pretending to be busy and on top of that she's very rude and she keeps chasing people ans telling them to come back tomorrow... I heard these 2 gentlemen complaining saying that she's been chasing them for 4 days now ans they have not received any help. She is very rude ams giving the department a bad name