Department of labour sandton poor poor service

Who does one contact if you have been waiting for a UIF approval (I say again approval) from the 5th of June 2025.

I’ve recently lost my job and I am relying on UIF to pay out while I’m search of work but it seems they refuse to approve let alone pay out. Worst thing is that one of my colleagues has received his payout already.

Plus I’ve spent money that I have on airtime to communicate with the UIF call center and petrol to to get to the department of labour sandton branch.

Worst of all I’ve been told by the staff (security and the person in charge of loading claims) that the call center is useless as they don’t do anything there.

On the 5th August 2025 I was told that everything is loaded and it will be approved by Monday 11 August 2025. To is the 27th August 2025 and still no approval and I was at the center again on the 18th August 2025 only to be told don’t speak to the call center just wait and keep checking your status.

Can someone help I’ve fallen behind on loans and on my house rates and like I said before I am relying on this payout.