Department of Labour - UIF Payments - Ufiling

The UFiling platform has never worked properly but with perseverance one could sometimes work out how to make a UIF payment for one's employees, as required by law.

Today I went onto the platform which allowed me, as usual, to sign in.

On selecting Declarations (to pay my UIF), I am blocked with a notice advising me to call the call centre.

On calling the call centre and having gone through the whole security procedure, I'm told by the attendant that the ufiling platform is under construction and is not functional.I'm not sure if this is just the declarations and payments section or the whole thing.

My options, I'm told, are to go into a UIF office (not possible from where I live) or to write an email, which, in response, will tell my how to proceed further.

So this is what the call centre is busy with: having to tell every South African employer trying to pay their UIF, to do the above.

Surely that instruction could be placed on the front page of the uFiling platform to save everyone a great deal of time, effort, needless phone calls and frustrations.

Come on, SA GOV UFILING Management, surely you can do better than this!