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Active since Oct 2024
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3 reviews14 months ago
UIF Contributions on uFiling System - NO EVIDENCE AVAILABLE OF PAYMENTS RECEIVED OR THEIR CORRECT ALLOCATION TO THE ACCOUNT HOLDERS ACCOUNT.
I have written before about this - the so-called 'Declarations' system for online payment of UIF Contributions by Employers for Employees (less than 20). Ie: the government uFiling System. 1. It is very easy to make contribution payments (for employees) on the uFiling system. And the money is efficiently deducted from ones bank account. It is impossible however to get proof of Contribution settlement and allocation thereof against the relevent account. UIF Payments History is not available (says there are no records to show), statements are not issued and no other documentation seems to be available. On the contrary, depending on the day and how much one tries to interrogate the system for information, results are erratric, showing different results each time. Nomatter the result, it always shows a high proportion (different every time) of months gone by with Declaration/Payment outstanding or incomlpete. It's never quite clear what one is looking at. 2. On calling the Help Centre they do answer. They also confess under pressure that the system does not ''always'' work. and give the standard (and only) recommendation which is to email the problem to a given email address (see below). Which I've done several times. 3. An automated response of acknowledgement of query receipt of email sometimes ensues. After a few days or a week, it varies, including sometimes not at all, a generic-type response comes as follows (copied directly from the email): From: ContributionsEnquiry <contributionsenquiry@labour.gov.za> To: ******xx ME ***************xx Sent: Monday 10 February 2025 at 13:27:48 GMT+2 Subject: FW: UIF No. 999999999 - Proof of Allocation of UIF Contributions - You've received a response from customer care for Ticket: C-20250203-999999 Good day Hope you find this in order Thank you No attachment or word of any other kind. This is in response to a request for a statement or ANY documentation from their side showing receipt and correct allocations of payments received against my account number. Naturally, nothing has been done at all. 4. There seems to be no further recourse to anybody who can help sort out years of this mess. Quite apart from the concern as to where the money is actually going (eg. *****... is this another private slush fund?), ethically, what will happen to my employees when they leave my employ and there is no record of all the payments that have been made to the fund over the years on their behalf??? Please Help!
0 replies
18 months ago
Department of Labour - UIF Payments - Ufiling
The UFiling platform has never worked properly but with perseverance one could sometimes work out how to make a UIF payment for one's employees, as required by law. Today I went onto the platform which allowed me, as usual, to sign in. On selecting Declarations (to pay my UIF), I am blocked with a notice advising me to call the call centre. On calling the call centre and having gone through the whole security procedure, I'm told by the attendant that the ufiling platform is under construction and is not functional.I'm not sure if this is just the declarations and payments section or the whole thing. My options, I'm told, are to go into a UIF office (not possible from where I live) or to write an email, which, in response, will tell my how to proceed further. So this is what the call centre is busy with: having to tell every South African employer trying to pay their UIF, to do the above. Surely that instruction could be placed on the front page of the uFiling platform to save everyone a great deal of time, effort, needless phone calls and frustrations. Come on, SA GOV UFILING Management, surely you can do better than this!
0 replies
18 months ago
Standard Bank SA - Dysfunctionality and Incompetence
Standard Bank in South Africa is in my experience dysfunctional. I am personally not a Std Bank client but have had the misfortune of having to deal with this company through administration of trusts with Std Bank accounts. My experiences: - Systems are cumbersome, making it laboriously tedious for employees to assist clients in what should be verfy simple processes. - Software systems obstructive in allowing employees to assist clients. - Digital software systems are flawed. - Assistance is not available or don't work: when attempting to get assistance the call lines either don't answer at all; lines drop if one does happen to get a person answering; the person either can't or is unwilling to assist and bumps one off to some other department call-line (for more 20 to 30 minute waits) without asking if that's what one wants; or the lines are so ****led as to make intelligent dialogue impossible. This applies to the general enquiries help line, digital banking help (20 minute wait before answering), business banking support (25 minute wait without answer), as well as Std Bank International/Offs**** in Sandton, who didn't answer their help line at all. Problem Example: (one of many) SA online system blocking access to international banking platform forgotten-password reset process. Through errors in the SA card-to-profile link verification software, missing digits and pin number for a card belonging to an old account that has long since been closed, are requested in order to proceed with the new password setup, without recourse to any other alternative procedure or assistance. As the requested information is obsolete and nolonger either relevent or obtainable, the entire process is blocked, locally and internationally. Bang. A complicated mess in the software which no-one seems available or able to fix. After five hours spent over two days, and a great deal of airtime expense trying to get through, and find anyone who can help, I've as yet had no success. Not one bit of progress has been achieved.
106 replies
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