Pothole Claim Department gives the run around

I am Mr. Y. S. Naidoo a 66 year old man. On the 26 February 2025 at approximately 21:00, I was travelling with my family in my Toyota Corolla. While travelling on the R102 Close to the Cornubia Area I suddenly hit a pothole and heard a loud bang and continued driving to the nearest garage, which was Sasol and stopped to check my vehicle, as it was too dark and dangerous to stop immediately. When I reached the garage, I immediately noticed other vehicles that encountered the same problem and was parked at the Garage. On a close inspection of my vehicle I realized that two of my tyres were damaged. I took photos of the damages and I also took the names and contact numbers of the other drivers that experienced the same problem. They were approximately 10 of them. On the next day after borrowing two tyres from friends, I drove to the Roads Department in Unit 9 Phoenix, who sent me to Sizakala / Rent Office and did not receive any assistance. I decided to report the matter to the Phoenix Tabloid as I was given the run around from one department to another. The receptionist referred me to the reporter who advised me to follow procedures and report the matter to the roads claim department which I did via an Email. After a month I did not receive any response from this department and decided to do a follow up and check for a contact number and call them directly. I called and spoke to a gentlemen and he told me that he did not receive my claim. I then made an appointment to see him the next day. On the following day I went to Florence Mkhize building on the 6th floor and spoke to the gentleman who referred me to a female who stated that my entire file was sitting in front of her and was receiving attention. I insisted on submitting a second copy to the Department with all relevant details, photos and 3 quotes as they requested. I constantly kept in contact with them and another month went by and was told that this department was not responsible for the claim. They referred me to a Vanessa Nel in Pietermaritzburg. I immediately contacted her and submitted all relevant documentation to her. Again I kept regular contact with her. Recently I discovered from Vanessa Nel that I had a wrong claim no. which was given to me by Vanessa Nel herself. A new claim number no. was given to me. In my recent follow up in July 2025 for feedback, I was told that the dept was waiting for mechanical and technical report to finalize the claim. I am a pensioner and I am being highly inconvenienced and prejudiced by unnecessary delays and a total lack of professionalism, and I most certainly don’t appreciate it. I sincerely hope you could kindly assist in resolving this matter, as this is now the 5th month and there is no positive feedback. First it was running from department tot department then it was wrong reference claim numbers were given and now it is another delayed tactic.