CC
CHRISTELLE C
Active since Apr 2012
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
TEMU'S ****
Paying for missing items in order and not accepting refund application
106 replies
9 months ago
Pothole Claim Department gives the run around
I am Mr. Y. S. Naidoo a 66 year old man. On the 26 February 2025 at approximately 21:00, I was travelling with my family in my Toyota Corolla. While travelling on the R102 Close to the Cornubia Area I suddenly hit a pothole and heard a loud bang and continued driving to the nearest garage, which was Sasol and stopped to check my vehicle, as it was too dark and dangerous to stop immediately. When I reached the garage, I immediately noticed other vehicles that encountered the same problem and was parked at the Garage. On a close inspection of my vehicle I realized that two of my tyres were damaged. I took photos of the damages and I also took the names and contact numbers of the other drivers that experienced the same problem. They were approximately 10 of them. On the next day after borrowing two tyres from friends, I drove to the Roads Department in Unit 9 Phoenix, who sent me to Sizakala / Rent Office and did not receive any assistance. I decided to report the matter to the Phoenix Tabloid as I was given the run around from one department to another. The receptionist referred me to the reporter who advised me to follow procedures and report the matter to the roads claim department which I did via an Email. After a month I did not receive any response from this department and decided to do a follow up and check for a contact number and call them directly. I called and spoke to a gentlemen and he told me that he did not receive my claim. I then made an appointment to see him the next day. On the following day I went to Florence Mkhize building on the 6th floor and spoke to the gentleman who referred me to a female who stated that my entire file was sitting in front of her and was receiving attention. I insisted on submitting a second copy to the Department with all relevant details, photos and 3 quotes as they requested. I constantly kept in contact with them and another month went by and was told that this department was not responsible for the claim. They referred me to a Vanessa Nel in Pietermaritzburg. I immediately contacted her and submitted all relevant documentation to her. Again I kept regular contact with her. Recently I discovered from Vanessa Nel that I had a wrong claim no. which was given to me by Vanessa Nel herself. A new claim number no. was given to me. In my recent follow up in July 2025 for feedback, I was told that the dept was waiting for mechanical and technical report to finalize the claim. I am a pensioner and I am being highly inconvenienced and prejudiced by unnecessary delays and a total lack of professionalism, and I most certainly don’t appreciate it. I sincerely hope you could kindly assist in resolving this matter, as this is now the 5th month and there is no positive feedback. First it was running from department tot department then it was wrong reference claim numbers were given and now it is another delayed tactic.
0 replies
11 months ago
Can Vox expect payment for services that was not rendered?
Since 15 January 2025 i am having a problem with my Internet with VOX and Telephone Line (ADSL) with Telkom. Vox has been instrumental in communicating with Telkom regarding my line being down. they are well aware of the problem i was experiencing, this was due to the change fom copper lines to wireless. therefore i was unable to get ADSL service from VOX any longer. From 15/1/2025 to date i dont have a Telkom Line, however i received my Telkom Wireless Device and Sim on 27/5/2025 but still not activated. I received a call today from a Vox consultant today saying that i need to pay for February and March 2025. i told him i did not receive services from VOX what do i need to pay for. also told him its a month to month service and in normal circumstance if one month is not paid the services is immiediately suspended. he then sends me an email saying that i need to pay irrespective for the two months. Why must i pay for Internet and email Services and yet the line was down there was no internet and no email? Seeing my review was removed due to private information been posted i trust that this meets your approval and that i would be able to get a favourable reply cause i am not going ot pay for something i did not receive.
58 replies
11 months ago
Can you pay for VOX services when you are not receiving Internet services from them?
My Telkom Line which was linked to Vox Internet Services has been down since 15/01/2025. I did not receive any services from these two Companies since then till today. However i had to migrate to wirless from copper lines (adsl). VOX was my service provider for Internet and they were instrumental in logging my complaint to Telkom so they are well aware of the problem that I was experiencing and that I was not receiving any service from them. It was a month to month contract and when payment is not made the Internet is immediately suspended. I only received my Telkom Wireless yesterday 27/5/2025 and it is still not activated yet. I get a call from Vox today 28/5/2025 demanding payment for February 2025 and March 2025 when I did not receive any service from them, no Internet and Emails since 15/01/2025 to date. This is the email message i received from Vox "Please note our service are not based on usage - the terms and conditions that you accepted states that the account can be suspend due to non-payment and your account was suspended due to non payment there's two invoices that are not paid for February and March 2025." From Allan Chabalala Please assist in this matter as we are prejudiced by their conduct and we are not willing to pay for services we never received.
58 replies
26 months ago
CELL C Double Debitted me after saying not to
I was due for a new contract on 8/1/2024. I was contacted in October 2023 nd was given a new Handeset with Elevate 2 Option for R289. On the phone i informed the Agent that I DO NOT WANT TO BE DOUBLE DEBITED AND HE NEEDS TO CONSTRUCT THE CONTRACT ACCORDINGLY. Agent Nthoboko confrimed that I would not be double debited. Invoice B052682702 dated 01/11/2023 I was billed R279 for the period of 01/11/2024 - 30/11/2023 Invoice B052751815 dated 01/12/2023 i was billed for R290 for the period of 01/12/2023 - 31/12/2023 Invoice B052820523 dated 01/01/2024 i was billed for R290 for the period 0f 01/01/2024 to 31/01/2024. Invoice B052888606 dated 01/02/2024 i was billed R460.81 for the period of 08/01/2024 - 31/01/2024 and 01/02/2024. please can you see the overlap whereby i was charged double for the period from 08/01/2024 - 31/01/2024. in fact i should have been charged from 01/01/2024 - 08/01/2024 prorata on Pinnacle 2gb Topup and from 8/01/2024 - 31/01/2024 on Elevate 2 Topup for January 2024 not in the February 2024 Invoice My February 2024 Invoice should have only been 01/02/2024 - 29/02/2024 for R289. Please can you see the logic in this matter and listen to the recording to hear what the instruction was from me to the agent about not to take a double debit. this has caused a big problem for me because i had sufficient amounts for my debit amounts to go through and now i am inconvenineced because and an extra amount of R171.81 was debitted from my account causing a shortfall for the balance of the debit orders to go through thus causing me to pay extra service fees and declined fee as well AFTER TELLING THE AGENT TO STRUCTURE THE CONTRACT SO THAT I DO NOT GET DOUBLE DEBITED.
56 replies
56 months ago
Disgruntled Third Party Claim
I, Salathiel Naidoo owner of Toyota Corolla 1997, reg no NJ51822 was involved in a motor vehicle accident with KIA K2700 bakkie, white in colour REG No: ND 656196, driven by Lindelani Yokuqhuba. The vehicle is registered to CNS Trading, Morningside. The accident took place on the 18th of August 2021 at approximately 17.20 pm on Inanda and Newlands West Intersection. An accident report (AR No. 104/08/2021) was done on the same day, having drivers of both the vehicles present at the police station. Initially I had great difficulty in locating the owner of the vehicle. Later on after opening an accident report, one of the police officers managed to trace the company and spoke to a gentleman by the name of Roy who requested for 3 quotations which I submitted to him, which he received. He also stated verbally to me that he was willing to pay cash if the quotation was reasonable. On the 6th of September 2021 (Monday), I received an email from Nosipho Maphanga from legal claims department Outsurance, who requested that a liability claim form be filled in, together with pictures of the damage and a short video of the entire vehicle and submit to legal claims which I did via Email and they acknowledged receipt of my email and issued a reference number : 125100910 On the 8th of September 2021 I received an email from Tshiamo Konopi from the Outsurance legal claims department which was in direct contradiction to all our previous discussions to my amazement. I have been communicating in good faith to all the relevant parties and now I am very disappointed with the outcome of this situation. Therefore I now write to you requesting that you please assist in resolving this matter in a positive light. Thank You Await your urgent respond at your earliest convenience. Salathiel Naidoo salathielnaidoo1@gmail.com 084 734 0786
159 replies
59 months ago
Telkoms Pathetic Service Stinks
I am so upset I have no words to explain how disgusted I am with Telkom and their Open Serve Service. It just makes me sick to think how slothful Telkom has become. Not enough we as a business offering Internet and Faxing services to run a living are hit with COVID 19 Lockdowns and slow business now TELKOM goes and adds to it. For the past 6 days my line is dead Nd internet is down. I cannot operate as a business They don't return your calls for all I know they are phoning the line that is actually faulty, where I am unable to make and receive calls. I would not put it past them. My service privider for internet VOX calls me more to check if TELkOM called Nd fixed the problem. 6 days no response as in a call or to address the problem PATHETIC SERVICE
0 replies
66 months ago
CELL C IS A DISGRACE WHEN IT COMES TO DOING SIM SWAPS
I am totally disgusted with Cell C at this very moment. I lost my Cellphone which had a prepaid number on the 27/10/2020. who in this time and age with all the cares and stress of life can remember things that happened even a day ago, yet Cell C demands you to remember things. I called in to do a sim swap and get asked questions that even a computer memory will have difficulty answering with all the hacking and viruses that affect the computers now a days. so how can a human being remember things that is stored on a phone that is NOW LOST. it is not like we write everything down in a diary for every transaction or call or sms or even worse, if you load 3 Vouchers, WHICH VOUCHER YOU ENTERED FIRST OR LAST, WHO THE F IS GOING TO REMEMBER THAT WHEN YOU DONT HAVE THE PHONE TO VERIFY. THEN THEY ASK YOU WHICH NUMBER YOU DIALLED LAST. ARE THEYMAD TO EVEN ASK THAT, WHEN YOUR PHONE WAS STOLEN AND YOU USED IT MAINLY FOR WHATSAPP AND MADE CALLS RARELY. THEN THEY GET EVEN MORE RIDICULOUS TO ASK HOW MUCH DATA AND AIRTIME IS ON THE PHONE THAT IS LOST. REALLY NOW IS CELL C GETTING MORE INSANE IN THEIR MEMBRANE AS TECHNOLOGY IS EVOLVING. PLEASE CAN SOMEONE PLEASE TELL ME HOW CAN I MAINTAIN MY SANITY WITH CELL C.
56 replies
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1 Star
8 (100%)