Department of rural development and land reform are incompetent or who did they pay my family claim

Since we submitted our family land claim in 2016 we have been sent from piller to post with proper assistance. I have been communicating with Nomgqibelo till last year September, also Sakhi Gaje who always refer me back to Nomgqibelo. I went to the offices early this year and didn't get assistance and I was there again in August and was given Mandisi Jekwa's email address and I have sent him an email but he never replied.