Incompetent department

In 2017 I was notified by late mom's family to submit documents for a land claim because my mom has passed away I would have to submit her death certificate and other supporting documents so I could receive the funds as her only child, I have been submitting these documents from 2017 till to date without any response or whatsoever my aunts and uncles have been paid 3 times already wherelese I'm sitting here with not even an explanation, I'm unemployed and it hurts me so much that I have to go through so much hassle for almost 5years I have been calling Sakhumzi Sigaji's office and the receptionist is rude and does not even try to provide any explanation or information I don't know why in a democratic country we have public servants who dont respect civilians or their job for that matter, December is around the corner and will soon be starting a new year with the same dilemma I am truly not satisfied and livid for that matter a department as big as that failing to respond my cousin whose mother just passed away got paid and here I am in the same position I was in 4 years back.